Support AddOn

Please do not install this plugin unless requested to

If you are trying to troubleshoot on your own you just need to click the “debug” button on the Postie settings page.

If you do install this AddOn please make sure you have started a support thread.


This AddOn will send logs and other details to the Postie support team.

Install the AddOn like any other plugin and activate it.

A new menu option is added.

There are 2 settings:

 

Enable the support features – this turns the feature on and off.

Number of email checks to capture – this limits the number of Postie sessions that will be captured and sent to Postie support.

Typically you would check the enable checkbox and set the number to 1 and click save. Then switch back to the main Postie screen and click debug. Although it will still capture the session if initiated via WP-Cron (the normal way).

Once the session is captured an email will be sent to Postie support and all your WordPress users with the administrator role.